Jerome Abdon

With a Bachelor's degree in Information Technology and a diverse background ranging from customer service to technical support, I possess exceptional skills in providing top-notch assistance within dynamic IT environments. During my tenure at HCL Tech, I was recognized as one of the Top 15 Performers, highlighting my expertise in troubleshooting, knowledge management, and project delivery. I have a strong command of hardware and software troubleshooting, as well as proficiency in platforms such as O365, Active Directory, VDI, Citrix, POS system, RSA token/MS Authenticator, Continues Pinger, Microsoft SQL Server, WordPress and ServiceNow. My ultimate goal is to ensure client satisfaction while optimizing the functionality of IT systems. With my adeptness at multitasking, combined with strong organizational and analytical skills, I am well-equipped to deliver seamless support and contribute to the overall success of the organization.